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General Information

On the day of your admission you will need to report to the reception desk located on the ground floor.

Your doctor will have advised what time you should present to the hospital.

Please be at the hospital on time or early to avoid delays with your surgery.

Maternity patients should present directly to the Jabiru Ward reception upstairs.

Darwin Private Hospital is currently undergoing major renovations to bring you a better Hospital in 2016.

Hudsons Café is located to the right of the front entrance of the hospital and offers barista coffee, milkshakes, smoothies, etc as well as a selection of cold drinks, cakes and pastries, hot and cold food options and snacks.

Opening hours are Monday-Friday 7am-6pm and Saturday 7am-3pm.

Pharmacy

Norpharm is a private pharmacy operating within Darwin Private Hospital and provides all your medications and dressings etc.

Located at the rear of the building, Norpharm also offers a selection of snacks and magazines available for purchase.

Open Monday to Friday 9 am – 5 pm and Saturday 9 am – 12 Noon.

Our Day Surgery Unit provides expert care to patients who are undergoing a wide variety of minor surgical or medical procedures or diagnostic tests.

The service is for patients who do not require an extended stay in hospital, usually enabling them to return home shortly after their procedure.

The Day Surgery Unit is located on the first floor.

On arrival, you will be asked to wait in our comfortable waiting lounge. There is limited space available so we ask that patients ONLY wait in the lounge.

In special circumstances (i.e. children, non-english speaking patients who need interpreters, etc.) one person may accompany you.

A member of our nursing staff will finalise your admission and you will be asked to change into your theatre garments.

We will obtain all the current details of your next of kin for contact, and to ensure someone is available to transport you home when you are discharged.

Patients are admitted according to the order of the theatre list, not the order in which they arrive.

When returning to the unit following your procedure, you will be offered a light snack and refreshments.

If you have any special dietary needs please advise your admitting nurse.

Our nursing staff will monitor your post-operative recovery until you leave the unit.

To ensure your safety after your procedure, you must have an adult collect you from the day care lounge and care for you overnight.

If an adult cannot collect and take care of you following your procedure, an overnight stay can be arranged.

Once your doctor has cleared you for discharge, our staff will help you prepare for your return home.

Prior to leaving the hospital, please ensure your discharge paperwork has been fully processed and that you have signed the claim form for your hospital stay. All of which, our staff will assist you with.

Please ensure you take with you any documents you require for your post hospital stay including x-rays and medications.

Staff will help you make arrangements for any further care or services you may require following discharge.

Darwin Private Hospital offers both private and shared rooms.

Every effort is made to provide patients with private rooms; however, this is not always possible and can incur an additional fee.

Our shared rooms still provide a quiet, personal area with privacy curtains to separate the two beds.

Each room has their own ensuite and each bed has bedside televisions with a choice of 17 Foxtel network channels, direct dial telephones and nurse call facilities.

Rooms are individually air conditioned to allow the temperature to be altered for your personal comfort.

Optimum temperature for these units is 24 degrees.

More details can be found in our Patient Information Directories located in each room.

At Darwin Private Hospital, we aim to make your stay with us as comfortable as possible and to ensure you receive the best possible treatment and care.

Our staff strive to take care of all your hospital needs but please let us know if there is anything we can do to improve your stay.

It is important that you do not bring any valuables with you on admission.

Darwin Private Hospital has agreements with most of the major health funds.

Please ensure you fully understand your level of health cover and are aware of any out-of-pocket expenses and costs you may incur that are not covered by your health fund.

Our administrative staff will be happy to discuss fee structure with you at any time.

All out-of-pocket expenses are to be paid for on admission EFTPOS, Visa and MasterCard facilities are available and fees may apply to credit card transactions.

If you do not have private health insurance please contact the Front Office Manager prior to your admission to obtain an estimate of the cost of your stay.

Your account must be paid in full on admission.

Your hospital account may consist of the following items:

  • Accommodation
  • Phone calls
  • Theatre fees.

Your hospital account will not include:

  • Radiology, pathology or other allied health services
  • Your anaesthetist's account
  • Your doctor's account.

Please consult with your health fund to determine if your contract provides coverage for these items.

In some cases, private room requests incur an additional expense to the patient dependant on your health fund and level of cover.

If you have a pre-existing ailment, have joined your health fund within the last twelve months or have changed the level of your cover or fund, you should contact the fund to verify that you are insured for the treatment you need.

Access to any of the services offered at Darwin Private Hospital is available via referral.

Your local GP, physician, surgeon or allied health professional will be able to assist you with obtaining a referral to a hospital accredited private specialist.

During your stay, you will be under the direct care of this private specialist who will, from time to time, be assisted by other accredited private specialists and hospital staff.

Should you require in-patient care, your doctor will provide you with admission information.

There are two admission options – an online eAdmission which is a simple, efficient way to fill out your information or an admission package consisting of all the paperwork needed.

You will need to complete the forms in the pack and return them to our reception desk (located on the ground floor to the left of the entrance) at least 48 hours prior to your arrival.

If you require assistance with completing the forms our friendly staff will be more than happy to help.

The hospital reception desk is open from 7am to 8pm Monday to Friday and Saturday 8am – 12pm.

If your admission involves surgery, your doctor should provide information about your procedure along with advice on the steps you need to take prior to surgery.

In most circumstances this would include a consultation with an anaesthetist and a visit to our Pre-Admission Clinic.

Darwin Private Hospital is a DVA 'Tier 1' preferred provider.

This allows gold cardholder’s to be admitted without prior approval (except dental and cosmetic procedures).

Prior approval is required for all white and orange cardholders.

Department of Veteran's Affairs patients may request a visit from their local RSL representative.

Please discuss your needs with your attending nurse who can arrange for this on your behalf.

We also provide help and support through our Veteran Liaison Officer.

Please bring the following paperwork with you for admission:

  • All medication you are currently taking (in original packaging)
  • Any letters from your doctor
  • Blood Group Card
  • Cardiac Card and/or book
  • Department of Veteran’s Affairs Card
  • Drivers licence or accepted identification
  • Healthcare Card
  • Health history
  • Medicare Card
  • Name and contact details for your next of kin and a second contact person
  • Name and contact details of your general practitioner
  • Pension Card
  • Private Health Insurance Membership Card
  • Relevant X-Rays
  • Safety Net Card
  • Pharmacy Entitlement Card
  • WorkCover or Transport Accident Commission insurance details.

Please also bring the following personal items:

  • A small amount of cash for incidentals
  • Book, MP3 player, radio etc.
  • Children are encouraged to bring a toy for comfort
  • Comfortable daywear
  • Glasses or physical aids
  • Robe
  • Short sleeve sleepwear
  • Slippers and shoes
  • Toiletries (including toothbrush, toothpaste, lotion, deodorant, soap, shampoo and conditioner, comb or hair brush, lip balm).

Please leave all jewellery and valuables at home as Darwin Private Hospital does not take responsibility for personal items.

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